We want your feedback. Please tell us about your experience so we can improve!

If you would prefer to download a printable form click here. Paper forms are also available at reception.

If you have a complaint, Djerriwarrh will treat your complaint seriously and confidentially. To read more about our approach, download the Complaints and Feedback Policy.

You may also take your complaint to an appropriate external body.

For complaints about vocational education and training there are two external complaint avenues:

The National Training Complaints Hotline is a national service for consumers to register complaints concerning vocational education and training. The National Training Complaints Hotline uses the services of the Translating and Interpreting Service and National Relay Service.

Online: Visit the National Training and Complaints Hotline page.
Email: NTCH@dewr.gov.au
Phone: 13 38 73

The Victorian Registration and Qualifications Authority (VRQA) investigates complaints about breaches of standards and guidelines by Victorian Registered Training Organisations.

Online: Visit the VRQA Make a Complaint page
Mail: Manager Complaints Unit, VRQA, GPO Box 2317, Melbourne, VIC, 3001
Phone: 03 9637 2806

For external complaints about any other funded program delivered by Djerriwarrh Community & Education Services, please speak to the Program Manager or email the Compliance Manager at compliance@djerriwarrh.org