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Community Services

Community Services

CHC22015 Certificate II in Community Services

Have you considered a career in the health sector? This course has been developed in partnership with Western Health as preparation for the role of Health Services Assistant.

The course will introduce you to aspects of the role of a Health Services Assistant and includes a five day work placement at one of Western Health’s campuses located in Footscray, Sunshine and Williamstown.

Course Information

On successful completion of this course, you will receive the CHC22015 Certificate II in Community Services.  You may also be offered a traineeship opportunity with Western Health leading to HLT33115 Certificate III in Health Services Assistance.

Many past participants who have successfully completed the course and gained a traineeship with Western Health have applied for on-going casual, part-time or full-time work across the three campuses.

Alternatively, this qualification may be used as a pathway qualification into a range of community services work.


Information session details below.

Date: 18th April 2024

Time: 9:30am

Location: 266 Hampshire Road Sunshine

‘This course has multiple intakes during the year. We are taking enrolments for classes in 2024!

Mondays – Fridays (9 weeks)

9:30am – 3:00pm

Practical Placement:
Includes a 30 hour industry placement to ensure you have the best opportunity to apply and further develop your skills in a workplace setting. Placement will take place across Western Health campuses located in Footscray, Sunshine and Williamstown.

Career Pathway

Successful completion of the Certificate II in Community Services may lead to the offer of a position in Western Health’s Health Services Assistant Traineeship program. Alternatively, graduates of the program may undertake further study in community services or seek employment in the following areas:

  • Assistant community services workers
  • Housekeeping assistant
  • Care service employee
  • Personal care assistant
  • Contact officers
  • Customer service staff
  • Domestic assistant
  • Provision of emergency relief
  • Home helper
  • Support worker

Entry Requirements

Enrolment Information
To be considered for enrolment in this program you must attend a pre-training interview. For non-eligible applicants’ full fee will apply. People with disabilities are encouraged to apply.

  • There are no formal entry requirements although it is expected that students will have to be proficient in the English Language and have a moderate computer, internet and email skills.
  • They also need to demonstrate genuine compassion and empathy towards others.
  • This training program includes an additional industry placement component (30 hours) and you will need to have a satisfactory National Police check and Working with Children Check (must be obtained by participant following acceptance into course).
  • Hospitals remain open 24 hours a day and require employees to work different shifts. This may include a mixture of morning, afternoon and night shifts. The length of each shift may vary. In addition, employees are expected to work on public holidays and school holidays.
  • Employees need to be physically fit to carry out all aspects of this position.
  • Students are required to have a Unique Student Identifier (USI) to commence and accredited training in Australia. Please see staff if you need any advice on this matter.

Course Details

Delivery method

  • Face to face classroom delivery
  • Industry involvement
  • Workplace visits
  • Specific industry placement (30 hours)

Assessment requirements
Examples of evidence gathering techniques that will be used:

  • Written assessments
  • Performance of role plays in a simulated environment
  • Case studies
  • Portfolio – collection of documentation from each unit of competency and grouped together as a holistic assessment (this method will also validate progressive assessing of elements of competency from a variety of units or specific units of competency)
  • Group discussions
  • Trainer questions/feedback plus student feedback and questions
  • Performance and demonstration of competencies required in the workplace
  • Workplace activities and supervisor feedback

You need to have prior to placement

  • National Police Check
  • Working With Children Check

Resources included
All course materials are provided.

Training is delivered with the support of Victorian and Commonwealth Government funding, subject to the eligibility of the individual.

To download a printable flyer for the Certificate II in Community Services (Preparation for Health Services Assistance) click here.

If you are interested in this course call 8746 1000 or email [email protected] or click

Apply now/enquire now

Course Units

Core Units
BSBWOR202 Organise and complete daily work activities
CHCCOM001 Provide first point of contact
CHCCOM005 Communicate and work in health or community services
CHCDIV001 Work with diverse people
HLTWHS001 Participate in workplace health and safety

Elective Units
CHCCDE003 Work within a community development framework
HLTFSE001 Follow basic food safety practices
CHCCCS012 Prepare and maintain beds
BSBWOR201 Manage personal stress in the workplace
HLTAID011 Provide first aid

Course Fees

Course Fees for 2024


Government Contribution

Tuition fee Tuition
(per hour)
Full fee paying $0.00 $2,347.50 $7.50
Government subsidised $2,347.50 $493.00 $1.57
Government subsidised – Concession $2,741.90 $98.60 $0.31




* Training is delivered with the support of Victorian and Commonwealth Government funding, subject to the eligibility of the individual. Click here to check eligibility